Terms and Conditions

1.1 Service Provider: Groeneveld Media, the party offering services.

1.2 Client: the natural or legal person entering into an agreement with the Service Provider.

1.3 Agreement: the written or digital arrangement between Service Provider and Client.

1.4 Services: marketing services, AI implementations, lead generation, advertising management, automation and related activities.

2.1 These terms and conditions apply to all offers, quotations, agreements and deliveries of the Service Provider.

2.2 Deviations from these terms are only valid if expressly agreed in writing.

2.3 The applicability of any purchasing or other conditions of the Client is expressly rejected.

3.1 All offers and quotations from the Service Provider are non-binding unless expressly stated otherwise.

3.2 An agreement is formed by written confirmation from the Service Provider or by commencement of the work.

3.3 The Service Provider reserves the right to refuse assignments without stating reasons.

4.1 The Service Provider will perform the agreement to the best of its ability, in accordance with professional standards.

4.2 The Service Provider has the right to have certain activities carried out by third parties.

4.3 The Client is responsible for timely delivery of all required information, materials and cooperation. Delay therein releases the Service Provider from any delivery obligations.

4.4 The Service Provider is entitled to suspend performance if the Client fails to meet its obligations in a timely manner.

5.1 If it becomes apparent during performance that it is necessary to change or supplement the work, the parties will adapt the agreement in timely mutual consultation.

5.2 Changes to the original agreement may involve additional costs. The Service Provider will inform the Client as soon as possible.

6.1 All fees are exclusive of VAT unless expressly stated otherwise.

6.2 Payment must be made in accordance with the agreed payment term, standard 14 days from invoice date.

6.3 A deposit of 25% of the total amount is due at the commencement of the agreement. Work commences upon receipt of this deposit.

6.4 In case of late payment, the Client is in default by operation of law and interest of 2% per month is due on the outstanding amount.

6.5 The Service Provider is entitled to suspend performance in the event of non-payment.

7.1 In the event of cancellation by the Client, the following costs are due:

7.2 Ongoing monthly subscriptions can be terminated with one calendar month's notice, unless otherwise agreed.

7.3 The Service Provider may terminate the agreement with immediate effect in cases of structural non-payment, serious misconduct or impossibility of performance due to the Client.

8.1 The Service Provider is not liable for damages arising from incorrect or incomplete information provided by the Client.

8.2 The Service Provider is never liable for indirect damage, consequential damage, loss of profits or missed savings.

8.3 The liability of the Service Provider is in all cases limited to the amount paid by the Client in the three months prior to the damaging event under the relevant agreement.

8.4 The Service Provider does not guarantee specific results (such as number of leads or revenue) unless expressly agreed in writing as a performance guarantee.

9.1 Parties are obliged to maintain confidentiality of all confidential information obtained from each other or from other sources in connection with the agreement.

9.2 Information is considered confidential if communicated as such by the other party or if this follows from the nature of the information.

9.3 The Service Provider retains the right to use anonymous, aggregated results as reference or for marketing purposes, unless the Client objects in writing.

10.1 All intellectual property rights in materials, systems, processes and methodologies developed by the Service Provider remain with the Service Provider, unless expressly agreed otherwise in writing.

10.2 Upon full payment, the Client obtains a non-exclusive right of use to the results specifically developed for them.

10.3 Without the Service Provider's permission, the Client may not sell, sub-license or make available to third parties any systems, templates or processes of the Service Provider.

11.1 In providing the services, personal data is processed in accordance with the GDPR and the Groeneveld Media privacy policy.

11.2 If the Service Provider processes personal data of the Client's customers, a data processing agreement will be concluded.

12.1 The Service Provider is not obliged to fulfil any obligation towards the Client if it is hindered from doing so as a result of force majeure.

12.2 Force majeure includes: disruptions at external service providers (Meta, Google, CRM systems), technical failures and government measures.

13.1 Dutch law applies to all agreements between the Service Provider and the Client.

13.2 Disputes will preferably be resolved by mutual agreement.

13.3 If no amicable settlement is possible, disputes will be submitted to the competent court in the district of the Service Provider's place of establishment.